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WELCOME !NOT FOR SALE TO MINORS! You must be of legal smoking age in your territory to purchase MICROCIG products.
Chargers, charging cases and wall adaptor plugs are covered by a warranty period of one year (12 months) from the date of purchase. If an item has an electrical fault such as, but not limited to, failure to emit charge, we will replace it.
Microcig Batteries have a finite life span. They are in general under warranty for 90 days starting from the date of receive. This warranty is void if the unit has been broken due to mishandling and/or tampering.
Clearomizers, Atomizers, Coils and Tanks are consumable items and are not covered under warranty. However, if they are deemed to be Dead on Arrival (faulty on receipt) and we are notified within 7 days of you receiving them, we may replace them at our discretion.
E-Liquids are a consumable item, sold in sealed bottles and are not covered under warranty. The only exception to this rule is in the case of a manufacturing fault, or shipping error on our part, in which case we will replace them.
Any issues pertaining to user error such as, but not limited to, physically mishandling the item will result in the warranty being void.
Microcig should be notified of a defect in the product by contacting Microcig Customer Service at 86-75581737171 or [email protected] within 7 days. The product should be sent to the Microcig Service Center indicated, prepaid and adequately insured with the return authorization number clearly visible on the front of the package. Include a letter describing the problem.
All returns must include copy of dated sales receipt as proof of purchase from authorized Microcig dealer. This warranty gives you specific legal rights, and you may also have other rights that vary from country.
Return Policies request RMA.
Shenzhen Microcig Limited
#118 Shajing Road, Shajing, Baoan District, Shenzhen City, China
TEL: +86 138 2437 0908 [email protected] Skype: Microcig